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  • Can I have a preview of what finished product would look like?

    Absolutely! Simply email your logo to sales@tnoidea.com or send it to your Account Manager.

  • How do I provide my artwork and what type of file do you need?

    You can simply email your logo to sales@tnoidea.com or send it to your Account Manager. To make it as easy as possible, we will try work with any type of file that you send us.

  • How quickly can you deliver finished product?

    We can deliver in as fast as 3-4 days. However, standard turnaround time is product in your hands in two weeks.

  • How many lines of text can I fit on a product?

    There is no set number of lines of text. Keep in mind, the more text, the smaller the font, the harder it will be to read.

  • What is the minimum order quantity?

    Our minimum order quantity is very low. For most models it is only 50 units.

  • Can I get 1 sample with my logo on it?

    Yes, we can send you a sample imprinted with your logo. Please contact your account manager for more details.

  • Why can’t we see the price online?

    Flash memory and lithium are commodities. Pricing for these products changes with market conditions. By submitting a quote request, you are going to get the best, up to date price we have available.

  • Is there an additional fee for customizing my flash drives?

    Yes, the Logo printing fee depends on your Logo color.

  • Can we use specific colors (PMS match) to match our branding guidelines?

    We most definitely can match your Pantone codes. As a matter of fact, we can make our products to match your PMS code as well.

  • How are your orders shipped?

    All of our orders are shipped via DHL, UPS, or Fedex and tracking numbers are provided upon shipment.

  • How are your products packaged?

    Our standard packaging consists of poly bag. We also offer a wide selection of other packaging options. Please contact manager for more details.

  • Do you have a warranty on your products?

    Yes, all of our products are covered with a limited 3---5 years warranty.

  • What memory sizes do you have?

    Our selection of memory sizes ranges from 128Mb - 256Gb.

  • How do I know exactly which memory size I will need?

    This is determined by how many files/photos/music or videos you will be loading on the drives. More information can be contact us.

  • What payment methods do you accept?

    We accept all major Wire transfer, Alipay, (Credit Cards) PayPal, Western union.

  • Do you sell 3.0 USB Drives?

    Yes, we do. Contact us for more details.

  • Can you make custom shaped products?

    We most definitely can create custom shaped products.

  • What do I need to create a custom USB drive?

    All you need is a desire, our managers will take care of the rest.

  • What is the turnaround time for custom shaped USB drives?

    Your custom flash drives will arrive in about 20 days from the order approval. However it could take a little longer for more complicated projects.

  • Can we get them sooner?

    Depending on the order complexity we can always try to expedite production. Contact your account manager to find out more about rush orders.

  • What is the minimum order quantity?

    Minimum quantity for custom shaped products is only 100 units.

  • What materials are available for the custom flash drives?

    Most common material is PVC. It has soft rubber feeling. We also use silicone, ABS plastic, metal and wood.

  • What are the color options?

    This is custom product that is created for you from scratch. You can choose any color, material, size, or shape.

  • How will my logo be printed on the unit?

    We can print logo on the shell, or make the logo part of the mold.

  • Are they less expensive without logos?

    When we create custom shaped products, the logo becomes part of the design. Therefore, the price is the same. However, there is a savings if you choose from our existing custom shaped USB products.